Reference

How We Handle Your Account and Your Rights

These terms govern your account with rajaspi, including how we collect data, how wallet transactions via DANA, OVO, and GoPay are handled, and what applies under local law in eligible regions of Indonesia.

Account T&CsData & PrivacyDANA, OVO, GoPay RulesEligible Regions OnlyContact Rights
rajaspi How We Handle Your Account and Your Rights
REACH OUR TEAM

How to Contact Us About Legal Matters

If you have a question about your account rights, data held on file, or a transaction record tied to your DANA, OVO, or GoPay wallet, our support team is the right first stop. Raise it clearly and we will respond with the relevant account detail or policy section.

Live Chat Open the chat widget from your account dashboard. Use this for account-level queries, transaction disputes, or requests to review data we hold on your profile.
Email Support Send detailed legal or data requests by email. Include your registered wallet — DANA, OVO, or GoPay — so our team can pull the right account record quickly.
Account Help Portal Log in to your account and open the Help section. From there you can submit a formal data-access or correction request tied directly to your account ID.
HOW WE PROTECT YOU

Data Handling, Security, and Account Control

We apply encryption across your account session and store wallet identifiers — including those linked to DANA, OVO, and GoPay — in secured systems with access controls in place. You can request a copy of the data we hold, ask us to correct inaccurate records, or request deletion where retention is no longer required by law. These rights apply to eligible accounts only.

Session Encryption Every login and wallet transaction runs over an encrypted connection. Your DANA, OVO, or GoPay identifiers are never exposed in plain text at any point in the transfer.
Cookie Use We use cookies to keep your session active and remember your account preferences. You can manage cookie settings in your browser; some features require session cookies to work.
Data Access Requests You can ask what data we hold on your account. Submit the request via the Account Help Portal or by email with your registered wallet number as verification.
Retention and Deletion We keep transaction and identity records for as long as our obligations require. Once that period passes and your account is closed, deletion requests are processed on review.

Answers to Your Legal and Policy Questions

These are the questions we hear most about account conditions, data rights, and how our terms apply in Indonesia. If your question is not here, reach us through live chat or email with your account and wallet details ready.

Yes. Access depends on local law and is available only where permitted in your region. You are responsible for confirming eligibility under the rules that apply where you are located.

We collect your wallet identifier and transaction reference to match deposits to your account and release withdrawals correctly. We do not store full wallet credentials or share that data with third parties.

Submit a data-access request through the Account Help Portal or by email. Include your registered wallet number so our team can identify and pull the correct account record.

Yes, after your account is closed and once any legally required retention period has passed. Submit a deletion request through support with your account ID and we will review it.

We post notice before material changes take effect. Continuing to use your account after that notice means you accept the updated conditions. Check this page whenever you see a notice in your account.

Start with live chat or email support and provide the transaction date, wallet type — DANA, OVO, or GoPay — and the amount. We review the record and respond with findings before escalating further.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.