Reference

Terms That Govern Your rajaspi Account

These terms set out what you agree to when you open and use your rajaspi account — covering deposits through DANA, OVO, or GoPay, game access, withdrawals, and how we handle disputes.

Account eligibility rulesDANA, OVO, GoPay wallet termsWithdrawal conditionsAccount suspension groundsJurisdiction-dependent access
rajaspi Terms That Govern Your rajaspi Account
HOW WE HANDLE ACCOUNTS

How We Apply and Enforce These Terms

These terms are not static text we post and forget. When a rule affects your account — a withdrawal hold, a session flag, or a wallet mismatch — we act on it through a defined internal process and communicate the reason to you. Here is how each area works in practice.

Account Security We verify your identity at the point of withdrawal. If your registered name does not match your DANA, OVO, or GoPay wallet holder name, the transaction is held pending verification.
Data Handling Account data you submit — name, contact, and wallet details — is used only for account operation and fraud checks. We do not sell it to third parties or use it for unrelated marketing.
Term Updates and Notification When these terms change, we update the effective date at the top of this page and may send an in-account notification. You can check the version date here at any time.
Requesting a Change or Deletion To request correction or removal of your account data, contact support via live chat or email with your account ID. We process such requests in line with applicable regional regulations.
REACH US DIRECTLY

How to Contact Us About These Terms

If a term is unclear or you have a question about how a rule applies to your account — a pending withdrawal, a suspended session, or a wallet-verification step — our support team handles account-level queries directly. Reach us through the channels below and include your registered account details so we can pull up your record quickly.

Team online

Live Chat

Open the chat widget from any page while logged in. Share your account ID and the specific term or transaction you are asking about so we can respond accurately.

Email Support

Send your query to our support address found in your account dashboard. Include screenshots of any transaction reference — DANA, OVO, or GoPay receipts are accepted.

Account Help Centre

The help section inside your account lists common term questions — withdrawal conditions, account limits, and wallet verification steps — with direct links to raise a ticket.

Common Questions About These Terms

Below are the questions we get most often about how these terms apply to real account situations — from wallet deposits to account closures.

Yes. Any deposit or withdrawal made through DANA, OVO, or GoPay is subject to these terms. The wallet provider's own rules also apply independently and are outside our control.

No. We update the effective date on this page whenever terms change and may send an in-account alert. Continued use after the updated date counts as acceptance of the revised terms.

Raise it with support first via live chat or email. Include your account ID and any relevant transaction reference. Most account disputes are resolved at this stage before any formal escalation.

The terms apply the same way across Indonesia. However, access to specific features depends on local law and eligible regions — some restrictions may apply regardless of your location.

Contact support with your account ID and a closure request. Any pending balance must be withdrawn first; the wallet used for withdrawal must match your registered account details.

This page is always the current version. The effective date at the top tells you when it was last updated. There is no need to request a separate copy — bookmark this URL for reference.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.