Reference

How rajaspi Handles Your Personal Data

When you open an account with us and connect your DANA, OVO, or GoPay wallet, we collect only what we need to run your account securely.

Account data kept minimalWallet details secured end-to-endData access available on requestCookie use explained clearlyContact path always open

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What This Policy Covers and Why It Matters

rajaspi Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

This policy applies to every interaction you have with rajaspi — account registration, wallet linking, session activity, and any support contact you make. We collect information such as your registered name, email address, device type, and the payment method you use, whether that is DANA, OVO,

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or GoPay. We use that data to verify your account, process transactions, and respond to your requests. We do not sell your personal data to third parties, and we do not share it with advertisers. We retain account data for as long as your account remains
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active or as required by applicable law. When your account is closed, data that is no longer operationally necessary is deleted or anonymised in line with our internal retention schedule. Access to your data is restricted to staff who need it to operate and support the
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platform. All transmission between your device and our servers uses SSL encryption. Availability of our services depends on local law and is subject to eligible regions — if you are accessing from Medan, Semarang, or elsewhere in Indonesia, the same data protections apply to your account
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regardless of which wallet you use.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA HANDLING PRACTICES

How We Protect and Manage Your Information

We apply specific technical and operational measures to every layer of account data we hold. Here is what that looks like in practice — from how we store wallet identifiers to how long we keep session logs after your last login.

Cookie Use We use session cookies to keep you logged in and preference cookies to remember your wallet choice — DANA, OVO, or GoPay. You can clear these through your browser at any time.

Account Security Your login is protected by OTP verification sent to your registered mobile number. We do not store your wallet PIN or e-wallet password — those stay inside your wallet app.

Data Retention Active account data is retained while your account is open. Once you request closure, non-mandatory data is removed within our scheduled deletion window as permitted by applicable law.

Requesting Changes You can request a correction, export, or deletion of your personal data by contacting us through live chat or email. We verify identity before actioning any data change.

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to request a copy of your data, ask us to correct something, or raise a concern about how your information is handled, reach out through any of the channels below. We aim to respond to data-related requests as quickly as our team can review and verify your identity — a step we take to make sure we only release data to the right account holder.

Live Chat Open the chat window inside your account dashboard. Mention that your request is privacy-related so our team routes it to the right person quickly.

Email Support Send your data request to our support email address. Include your registered account name and the wallet type you use — DANA, OVO, or GoPay — for faster verification.

Account Settings Some data corrections, such as updating your registered contact details or linked wallet, can be done directly inside your account settings without contacting support.

Your Privacy Questions, Answered Directly

These are the questions we hear most often about data, cookies and account privacy. If yours is not here, contact our support team and we will give you a direct answer.

We collect your name, email, mobile number, and the payment method you link — DANA, OVO, or GoPay. We also log device type and session activity to keep your account secure.

We do not sell or share your personal data with advertisers. We may share limited data with payment processors like DANA, OVO, or GoPay only to complete your transactions.

Send a request via live chat or support email with your registered account name. We verify your identity first, then provide a summary of the data we hold on your account.

Yes. After your account is closed, you can request deletion of non-mandatory data. Some records may be retained as required by applicable law in your eligible region.

We use session and preference cookies — the latter remembers your wallet choice between visits. You can clear or block cookies through your mobile or desktop browser settings at any time.

Transaction records linked to your DANA, OVO, or GoPay activity are held for as long as your account is active and as required by applicable law after closure.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal AccountRegister InfoRajaspi Glossary

How rajaspi Handles Your Personal Data

How We Protect and Manage Your Information

How to Reach Us About Your Data

Your Privacy Questions, Answered Directly

01 What personal data does rajaspi collect when I register?

02 Does rajaspi share my data with third parties?

03 How do I request a copy of the data rajaspi holds about me?

04 Can I ask rajaspi to delete my account data?

05 What are the cookies on rajaspi and how do I control them?

06 How long does rajaspi keep my transaction records?

Privacy Policy

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